log in on Google Chrome web browser with which CoinDeal is the most compatible.use a laptop with Windows operating system.use a laptop instead of a phone in order to complete a verification process.If after a few minutes you still cannot see the service, there are a few things you can do for better user experience: Exceptionally though, if the status of your verification is constantly in progress (for more than 12 hours), please contact us. Be informed that your documents are being verified automatically by an external verification system and our Support Team cannot speed it up. You will have to wait for an e-mail with feedback on the files you submitted. Once you submitted though, it is not possible to reverse the action. Keep in mind that it is possible to go back to any step before submitting it all. Remember, you are the only one who can speed up your own verification by uploading proper files! If it does not meet the requirement, record it once again. Please watch the video you have recorded before sending. ![]() Prepare your ID as you will be asked to hold it in the end.Do not try to hide any part of your face.Make sure you are close enough to a camera, your face is well-lit and not shadowed. Your face is the most important subject of the video.Instructions on how to correctly take a video for external verification system are as follows: Familiarize yourself with the instruction, following it is essential for quick and smooth verification! You will also see the instruction right above the video window once you started recording, so you won’t be lost. After your ID card is successfully uploaded into the system, please proceed with a video. ![]() You can retake as many pictures as you want. Before sending any pictures into the system, double-check whether all the details are visible, well-lit and not covered by fingers. Make sure that your camera is capable of producing high-quality pictures and videos. If you do not have photos prepared in advance, do not forget to allow access to your camera, otherwise, you will not be able to use it. Scanning both sides of your ID card is essential. Documents manipulated in any way may result in NOT completing the verification process or even the user being blocked on our trading platform. You can use only a legal document issued by the authority of your country.
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